BSNL Installation Charges on Landline Broadband FTTH Connections

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• The BSNL customer services are not satisfactory.I wanted to know what is the fibre cable cost per meter after installation of FTTH.2. when I asked if the existing landline phone can be used for FTTH for making calls they do not know. No proper answare . Further, the broad band calbe is a waste one after taking FTTH connection for which 1150 rupees charged in first bill. There are so many doubts for instllation of BSNL FTTH which are also not available in google internet ... That is that

  • BSNL FTTH plans come as Combo Plans with both Voice and Data. Unlimited calls and Data is common now a days. You may need to buy a Telephone Instrument to make voice calls. Your FTTH modem will be having a voice or landline voice port (RJ-11). When you apply for a FTTH connection, their staff check for fesibility to your area. If they get more number of connections in that area, they do not ask you to buy a fibre of say 100 mtr or 200mtr from your side. If you are the only far away customer, you may need to buy fibre on your own or give commitment for 1-2 years to get free fibre. BSNL FTTH is the mostly widely accepted high speed broadband in many government offices and business complexes.

    • Are we supposed to pay the cost of wire while getting new FTTH connection. is it included in any bill?

• can we covert the existing Landline to optical fibre connection, so that we can retain the same number.

  • Landline Number levels are different from FTTH (Optical Fiber) number levels. You may not retain. But you can opt for BSNL-ASEEM plan which costs only 200/- per year. It allows you to call-forward all calls from the Old landline to one mobile number of your choice. This way you can still hold the OLD number.

    • I already have a BSNL landline with broadband connection in j&k circle.Now I want to switch on to FTTH facility.How much shall I have to pay in total at the time of installation of the new system?

  • The facility was just launched. It takes some time to configure servers nationwide to accept such requests/orders from customers.

• I have applied for bsnl optic fibre 5hey have asked 2200 rs for modem, 10rs per metre for for optic wire and the plan which total sums upto 5550rs. Is this charges correct

• Will I pay BSNL fibre wire charges during installation? if so how much I have to pay, as they told me to pay fibre wire charges without billing.

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• Is there any plan change charges for BSNL ftth connection.after six months of using FTTHconnection this month I have received a bill as a one time charge for 250, may know the reason

  • If it is marked as a Security Deposit, you wil get it back. If it is shown as an Installation charge, check your 1st month bill for missing installation charge. System raises it only once.

• I applied for a FTTH connection and gave an application. I was asked to pay Rs.777. I paid it in BSNL customer care. I was asked to contact one contractor. I informed the contractor that I paid Rs.777 for FTTH connection. The contractor provided the connection and asked to give Rs.3500 towards cabling and modem. I paid and asked for bill. Contractor said he cannot give the bill and I have to pay GST extra if I need a bill. I told OK. But no bill was given. When I pressed for bill, I was asked to pay Rs.630 extra in addition to Rs.3500 already paid. When I gave a look on the bill book I could see bill prepared for the total amount of Rs.3500, with Rs 2966 for modem charge and cabling and 9% GST for central and 9% GST for the state government. The total amount of the bill works out to Rs.3500. But I was asked to give Rs.4130 (3500 +9% CGST+9%SGST). what is the real amount to be pais? will any BSNL authority clear this doubt?
  M.Guhan
  November 24, 2020.
  Tiruchirappalli - 620021.

• Please any toolfree number or contact number